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ECPLUS Ideas Portal
Created by Seth Lindauer
Created on Sep 9, 2024

Cannot change payment options from checkout. Have to have multiple clicks for basic option.

When in the check out screen, you cannot see if you have an option to change the payment type. You ha ve to edit the shipping address and then if you have multiple payment options you can select them there. I believe before it was available to update in the checkout screen without have to go into edit.

Bens original report: Needs to show where payment options are edited – currently hidden in the shipping address/billing address section.

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    Melissa Craycraft
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    Oct 21, 2024

    Hello Seth,

    Having the payment options readily available at checkout is a setting in Site Preferences on the bottom left - Checkout Settings. If you click the edit button, then click the "Allow Change Payment Method on Checkout Review Page" and click Save, users will then see the option to change their payment method in Checkout Review (unless the user is not able to do so per their user checkout settings).


    I hope this helps! Have a great afternoon!

    Melissa